The product versus the service 6 - the final word (for now...)
1/2/08 posted by petermassey at 9:28 PM
I thought it was all sorted but no..... The Porsche dealer phoned to pay the whole thing. Common sense prevails. I just have to get the car there now for 2 days. No one has come back to try and give me a better price for my car in order to buy another
So where am I emotionally 5 weeks after all the excitement of wanting to buy a “new motor”.
At 3 weeks I'd moved from raving fan to neutral at best. At 5 weeks I've had time with the car again. An empty road down to the coast at dawn. A few beers with local fans who've bought them and I'm back in the fold. But....
But they have generated the desire to change car. They wanted to prise me from something special and get me into something even more special. But they weren’t able to close on it. So now I have mentally detached but not attached to the next thing. They have put me in mind to switch.
So I’m out trying new motors…. But no calls coming from Porsche whilst I’m prospecting. Aston Martin? Went to see round the factory last year – drool!! Drop dead gorgeous but no way to drive it everyday, more fragile than a china cup in field of bulls, and half the fuel consumption. It might be British Racing Green, but its certainly not environmentally green and a pain to keep filling up. An Alfa Romeo like the one we hired and burned across Europe in. A steal for such good looks and a great drive, even if the diesel is the one to go for. Or a Mini like my daughter’s or the Cooper S I drove when the tyres were being changed on my car. Totally impressive to drive even in basic form, the Cooper S is a barrel of laughs and I’d have to give it away to make it depreciate as far as the Porsche.
Will I sell my dearly beloved? Maybe. Will I buy another new Porsche, unlikely. Am I a raving fan again....getting there
So where am I emotionally 5 weeks after all the excitement of wanting to buy a “new motor”.
At 3 weeks I'd moved from raving fan to neutral at best. At 5 weeks I've had time with the car again. An empty road down to the coast at dawn. A few beers with local fans who've bought them and I'm back in the fold. But....
But they have generated the desire to change car. They wanted to prise me from something special and get me into something even more special. But they weren’t able to close on it. So now I have mentally detached but not attached to the next thing. They have put me in mind to switch.
So I’m out trying new motors…. But no calls coming from Porsche whilst I’m prospecting. Aston Martin? Went to see round the factory last year – drool!! Drop dead gorgeous but no way to drive it everyday, more fragile than a china cup in field of bulls, and half the fuel consumption. It might be British Racing Green, but its certainly not environmentally green and a pain to keep filling up. An Alfa Romeo like the one we hired and burned across Europe in. A steal for such good looks and a great drive, even if the diesel is the one to go for. Or a Mini like my daughter’s or the Cooper S I drove when the tyres were being changed on my car. Totally impressive to drive even in basic form, the Cooper S is a barrel of laughs and I’d have to give it away to make it depreciate as far as the Porsche.
Will I sell my dearly beloved? Maybe. Will I buy another new Porsche, unlikely. Am I a raving fan again....getting there
Labels: customer experience, Porsche
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