A WOCAS New Year - as in "Wishing Our Clients All Success"

On the twelfth day of WOCAS our clients gave to us.......
Twelve joyous directors,
Eleven recommendations
Ten Net Promoters
Nine resolved Issues
Eight CCOs a-leaping
Seven cost reductions
Six sigma blackbelts
Five gold awards
Four process owners
Three root causes
Two new voices
One boss promoted
And a nice big bonus just for me!

Jonathan Wilson