The product vs the service 5 - The Best Service is No Service after all

So the nice guy at Porsche who does know what's wrong with the car has rung up and explained it properly. A coherent reason why the car is worn.

It says "Play in O/S/F rack end" and everyone has explained that to be a problem with the steering rack. It isn't. It's a problem with the track rod end where it meets the steering rack. The track rod takes a real bashing and knowing the roads where I live I'm not surprised its worn. Nothing wrong with the steering rack as I thought....

So sound explanation. I'll book it in. That's all it took

Interesting to write down a journey as it occurs. I'll look back and see what my personal ethnography says about root causes.....

What do I feel about buying another....back to neutral. Still passionate about the brand, but would I go sell them to my friends. Not at this moment. one of the guys I persuaded to buy one has been on text as I write......

I can already see where it ends though.... you guessed it: "The Best Service is No Service".