10/10/07 posted by Sue Cooke at 12:46 PM
Today was very dissappointing for me for two reasons. The first, I had arranged a birthday party for my husband on Saturday at a local pub and THEY(READ A VERY ANGRY THEY),the new owners of the pub,telephoned ( Wednesday)to say the pub was now shut, big,big blow but not the biggest - the most enormous frustration was that the new owners of the pub just didnt care that their potential customers and 30 local friends would be extremely upset. What is the matter with business`s today, do they not realise that there are consequences to the completely unbelievably dumb things they do to their customers - do you think any of us will ever go to that pub again and I bet you already know how many people we will tell ( well a few more now that I ve just joined the blogging brigade!)BUT "am I bothered!Do I look bothered" "NO" because now I`ve found a smashing, couldnt be more helpful, equally local substitute and how many people am I going to tell about that!!!!!!
Labels: customer experience
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