Who cares when your house burns down

Full marks to organic food delivery company and National Customer Service Awards winner Abel and Cole. When friends Marcus and Emma's house burned down recently Abel and Cole were the only firm to exclaim "blimey that must be awful !". The only ones to really recognise what it must have been like.

Norwich Union came up smiling too having sorted everything out quickly and easily.

The fire brigade came out of it pretty well having wrapped the downstairs in plastic before the water damage could do its worst

Hindisight to share?

• Luckily the laptop started after being rescued with most of the photos on it; dont leave your back up hard drive in the house as its likely to burn down with the laptop.
• Take photos of the interior of your house for insurance purposes
• Your possessions soon add up to more than you think

The irreplacable?
Old family photos without copies and the odd picture here and there