The product versus the service 1
12/1/07 posted by petermassey at 7:21 PM
I was driving home today and broke into a broad grin. OK I'm an unashamed petrol head but after two and half years with my car, should I still be grinning to myself just for going round a corner or two? I just loooove my car! But on Friday it goes in for its big service. I do not love garages. So with my professional eye, I wonder whether the service can wipe the smile off my face or enhance it?
Find out what happens next week: same place, same time, same channel..........
Labels: customer experience design
0 Comments:
Post a Comment
Subscribe to Post Comments [Atom]
<< Home