Fraud direct

first direct called a couple of weeks ago – the fraud department – to check on recent dodgy transactions. These calls always annoy me and seem to have very little logic behind them - checking whether I made the 11.67 payment to Tesco DVD rental –“yes, just like I do every month on standing order”. But today they proved their worth and stopped 2 transactions which I hadn’t made. One was for £365.

That’s all well and good but then they screwed up. Rather than trusting me to cut up the card they want it returned in pieces as proof. They stopped the card leaving me without access to my current account in the week before Christmas and the replacement will take ‘5 to 7 working days’ to reach me.

You’re feeling so grateful they’ve caught the transactions that it seems hard to complain about the two points above. After all if I didn’t buy anything on my card then it would never be cloned, so it is my fault!!

We actually think first direct is a pretty good company when it comes to not doing the dumb things to customers. You can read our '100 Things...' whitepaper on them in the library via the link.
PS. The card arrived in 2 days.